CASE STUDY
6 months of failed hires → 2 weeks to fill → still there 5 years later.
A husband-and-wife team running a service business had been trying to fill an operations role for six months. Multiple hires. None of them stuck. They'd absorbed the disruption, done the interviews, and started wondering if the role itself was unfillable.
It wasn't. They'd never agreed on what the role actually required. One ran the Clarity Session expecting it to validate their existing job post — and instead surfaced the gap between what each of them thought they were hiring for. They rebuilt the post from the role criteria they aligned on in the session.
Two weeks later, they made an offer to one of a handful of candidates the new post produced. That person is still in the role five years later. The session didn't find them a better candidate. It forced the clarity that was missing before any candidate was involved.